Customer Service for Fashion Shops

Access Global Edulink’s course to transform the way in which you approach fashion customer service

In this exciting course, you’ll learn what it takes to provide outstanding customer service for fashion shops. This profession has many desirable skill sets and benefits and includes understanding about the career of a personal shopper and the different types of personal shopping that exists, but with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it’s also important to know how to take account of, and cater to, your individual client’s unique fashion requirements. Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events. You’ll also receive valuable guidance to steer you within your career progression.

In addition, key to your customer service expertise will be learning about the many facets of consumer behaviour and how to excel in a customer service role. Learn also how to effectively attract customers to your shop. And, finally, put your newly gained personal shopping skills to practical use in terms of creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.

All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go beyond with their service.

With this flexible course from Global Edulink, a leading worldwide online training provider, you’ll have the opportunity to get the skills you need to work in the retail industry,

Course Curriculum

• Definition of a personal shopper
• Planning & analysis
• Fashion and trends
• Events and protocols
• Career guidance
• Understanding consumer needs
• Consumer attitudes
• Seduce customers with excellent service
• How to transform your business into a customer magnet
• Sales tips

Benefits you will gain

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Method of Assessment

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a certificate in Customer Service for Fashion Shops.

Eligibility / Requirements

• There are no specific entry requirements for this course, but a sound educational background or some experience in customer service for fashion shops would be an advantage
• Learners must be 16 or over to undertake this qualification
• Basic understanding of English language, literacy, numeracy and ICT are required to attend this cours