Executive Assistant – Personal Assistant Masterclass

This course is designed for:
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Objectives

• Use advanced administration techniques to professionally run the office of a senior manager.
• Develop excellent relationship with the manager and maximise productivity.
• Gain modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
• Apply professional business-writing techniques in e-mails.
• The main reasons of stress and an action plan to keep it under control.
• Prepare and organise a professional meeting, write its agenda and take minutes accurately.
• Show professional skills in communicating with the internal/external public in an effective manner.

Course Outline

Day 1

Progressive Role of the Executive Assistant/PA

• Developing and Broadening your Role.
• Expanding Yourself: Going Beyond Expectations.
• Wideningthe Managerial Aspects of your Role.
• Competencies of the Modern PA.
• Better Management of your Work Flow.

Day 2

Optimizing the Relationship with the Boss

• Building Common Objectives/Priorities.
• Understanding and Synchronizing Expectations.
• Building and Managing the Relationship.
• Maximizing your Value Relative to the Boss.
• Partnering with the Boss.

Day 3

Effective Interpersonal Communication

• Building long-term Relationships with Colleagues.
• Handling Difficult Personalities.
• Developing Self-Confidence and Assertiveness.
• Presenting your Ideas and Influencing Others.
• Negotiating Win-Win Outcomes.
• Perceptions, Attitudes and Beliefs.

Professional Business Writing

• Crucial Elements for Excellent Writing.
• Writing Professional Emails.
• Email Etiquette.

Day 4

Controlling Stress

• Comprehending Stress.
• What Happens When you are Under Stress: The Symptoms.
• Identifying Actual Causes of Stress.
• Action-Planning to Keep Stress Under Control.
• Time-Management Preventive Measures.

Organizing Professional Meetings

• Planning for the Meeting.
• Preparing the Agenda.
• Techniques for Writing the Minutes.
• Improving the Effectiveness of your Meetings.
• Actions to Take After your Meetings.

Day 5

Dealing with Visitors and Improving Customer Service

• Different Techniques for Screening Visitors.
• Servicing Internal and External Customers.
• Handling Complaints Professionally.
• Making your Department Customer-Friendly.