The Highly Productive and Effective Administrator

This course is designed for:
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Objectives

• Understand the role of productivity and effectiveness in the success of the 21st century administrator.
• Develop self-leadership capabilities which will enable professional advancement.
• Employ thinking skills to facilitate turning problems into opportunities.
• Start excellent relationships with people at all levels.
• Organise and plan for the best performance and utilization of their time at the office.

Course Outline

Day 1

Productivity and Effectiveness: Gateways to the 21st Century Administrator

• What Is Productivity?
• Efficiency versus Effectiveness: Differences and Practical Uses.
• Optimizing Quality and Quantity of Production through Streamlining.
• Signs of Inefficiencies at your Office.
• Work-Breakdown Structures.

Day 2

Effective Self-Leadership

• Self-Leadership as a Prerequisite for Leading Others.
• Personal Values.
• Performing a Personal SWOT Analysis.
• Building your Talents.
• Becoming More Proactive.

The Thinking Administrator

• Using Different Thinking Techniques to Boost your Professionalism.
• Using Creativity as a Business Tool.
• Mental Blocks and Ways to Overcome Them.
• Brain storming your Best Options.
• Solving Office Problems (and Turning Them into Opportunities).
• Kaizen: Focusing on Continuous Improvements.
• Learning Styles for Professional Development.

Day 3

The Power of your Attitude

• What is Attitude? Uses of Attitude.
• Perceptions, Beliefs and their Effect on Attitude.
• Going Beyond a Positive Attitude.
• Making Things Happen: The Attitude.
• Using your Attitude for Professional Excellence.

Day 4

Developing your Work Relationships

• Building Rapport with your Manager, Colleagues and Clients.
• Adapting to Different Working Styles.
• Navigating through People Problems and Problem People.
• Enhancing your Presentation/Self-Selling Skills.
• Applying the Principles of Emotional Intelligence.
• Best Practices for Delivering Positive Feedback.

Day 5

Organising and Planning for Best Performance

• Setting Challenging Performance Goals.
• Putting Key Performance Indicators (KPIs) to Work.
• Utilizing Planning Strategies/Forward Thinking.
• Personal Action-Planning.
• Developing Filing/Document Management System.
• Acquiring Stamina and Resistance to Stress.