Mastering Supervisory Skills

Mastering Supervisory Skills is an important and interactive course tailored to help experienced and second-level supervisors take stock of their roles and to build up the skills and approach they need to perform effectively in the modern organisation.

Objectives

• Extend the comprehending of the supervisor’s role and the processes of managing up, down and across the organisation develop a strategy for developing the effectiveness of the teams.
• Build up a strategy to support and develop the performance of each member of their staff.
• Audit the personal working practices and managerial style.

Course Outline

Day 1

Course introduction/The Supervisor’s Role and Competences

• Programme introduction and objectives.
• Action planning.
• Roles and responsibilities of the supervisor.
• The competency concept – measuring actual behaviours against the model.
• Comprehending organisational culture and Developing a network of relationships and influence.

Day 2

Delegation and Management Style/Team-Working and Leadership

• Delegation skills and empowerment.
• Management style – ‘situational’ & ‘differential’ leadership models.
• Group dynamics and team formation.
• Conflict and conformity in group situations.
• Problem solving and decision making.
• Managing team meetings.

Day 3

Communication Skills/Managing Performance and Relationships

• Enhancing communications and relationships.
• Dimensions of staff performance.
• Practical motivation.
• Appraisal – case studies in performance management.
• Coaching and developing staff – the skills of on-job training.

Day 4

Managing Performance and Relationships/Personal Effectiveness and Time Management

• Assertiveness.
• People problems and problem people.
• Constructive criticism – giving and receiving.
• Discipline.
• Fundamental principles for time management.
• Managing time with other people in mind.
• Planning and priority setting.
• Interruptions and accessibility.
• Comprehending stress and managing stressed staff.

Day 5

Managing change and continuous improvement/action planning

• Concept of continuous improvement.
• Improving systems and processes – engaging and enthusing the team.
• Creative thinking techniques.
• Implementing change.
• Influencing skills – making a case and managing the ‘politics’.
• Action planning and programme review.