Emotional Intelligence – Training

Course Overview

Emotional intelligence is a 21st century currency which is much sought after by professionals. It has been established that emotionally intelligent and equipped professionals do much better when it comes to managing staff and customers alike. This comprehensive, interactive and highly experiential program aims to equip the participants with all the skills and competencies so as to raise their Emotional quotient, thus producing a marked improvement in performance

Objectives

• Find your Emotional intelligence level using Psychometric test
• Define and understand the concept of Emotional Intelligence
• Understand and practice the four core components and associated subcomponents to enhance Emotional intelligence
• Learn to analyze and interpret own feelings and emotions along with feelings and emotions of others around you and be adaptive as required
• Understand and learn the usage of Emotional intelligence for improving communication process and influencing others
• Learn to use Emotional intelligence for managing stress and improving work-place relations
• Understand the relationship between cultural intelligence and Emotional intelligence and how it helps in leadership responsibilities

Course Outline

• Measuring your Emotional intelligence- Psychometric inventory analysis
• Define Emotional Intelligence (EQ).
• Identify the benefits of emotional intelligence at work place.
• Four core pillars of emotional intelligence.
• How to Interpret and manage your emotions.
• Enhancing communication process through the usage of Emotional intelligence
• Using Emotional intelligence for better personal presentation and influencing.
• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
• Using Emotional intelligence for avoiding and resolving conflict and stress management
• Emotional intelligence for better work place culture.
• Emotional intelligence and he relation with cultural intelligence for Leadership

Who is it for
All professionals, who wish to enhance their emotional intelligence and the associated competencies skills

Methodology

• The Training will be delivered in line with the latest adult learning principles.
• The training program is highly interactive in nature with training delivered with a combination of lectures, Prezi-presentations, practical examples, activities, role-plays, video presentations, discussions and energizers in between.
• Each session will have activities involving; mock sessions/role-plays/group tasks, followed by discussion and debrief, Q&A and re-cap sessions.
• Trainees will be provided with courseware which includes, study material, handouts, and activity sheets etc.