Certificate of Achievement in Customer Experience Management

This certificate is a strategic direction organization take to meet their target customers' new everyday changing needs. This certificate is designed to provide the learners with updated tools and techniques to help them explore customer experience management strategies and concepts. It offers an innovative approach to know how to assess, create and evaluate all processes related to customer experiences through holistic applications that involve the whole organization.

* One continuing education unit equals 10 contact hours.

Admission Requirements:

• Applicants must obtain the score for course ENGGB1A on the SEPT or pass ENGGA2D.
• Applicants must have basic computer literacy

Fees:

Admission Fee:

EGP 75: A onetime admission non-refundable fee

Standardized English Proficiency Test (SEPT) Fees:

EGP 245: This to be paid 6 working days before the beginning of the term.

One-day service Test (SEPT) Fees:

EGP 370: This to be paid 5 working days before the first day of the term.

OR

Online English Placement Test (OEPT) Fees:

EGP 245: This to be paid 4 working days before the beginning of the term.

Exam fees are non-refundable and changes in admission test dates are only allowed 2 working days in advance of the reserved test session.

Course tuition:

Fees/course: EGP 3,450/ 6 CEUs

Please visit the certificate website.