Emotional Intelligence: The Key to Great Leadership

Emotional intelligence or EQ is the ability to understand and manage your own emotions, and those of the people around you. Emotional intelligence is essential for leaders who want to promote harmonious relationships between colleagues, enhance workplace performance and communication, and motivate both themselves and their teams to deliver their best.

This course will improve delagates' leadership skills by showing them how to:

• understand how EQ influences the way they respond to others and themselves
• effectively apply emotions as a source of motivation, information and influence
• assertively handle conflicts
• use Emotional Resilience to manage the performance of their team
• Influence and persuade others to handle stress the high EQ way

Understanding and developing your Emotional Intelligence is essential to your success and leadership potential.

Objective:

By the end of this interactive programme, you will be able to:

• Sense, understand and effectively apply emotions as a source of motivation, information and influence
• Understand how EQ influences the way you respond to others and yourself
• Apply EQ in the workplace to enhance leadership and teamwork
• Understand why and how individuals get into conflicts and what can be done to prevent and resolve conflicts effectively
• Apply people skills in the workplace to enhance performance

Course Outline

Module 1 - EQ & People Skills for Enhancing Leadership

• What is Emotional Intelligence (EQ)?
• Intrapersonal & Interpersonal skills
• Emotional Intelligence for Innovative Teamwork
• Managing diverse people behaviours in the workplace
• Enhancing people skills for better workplace performance
• Role of people skills in minimizing workplace conflicts

Module 2 - Developing EQ personal competencies

• Understanding EQ personal competencies
• Recognizing one's emotions and their effects
• Self-confidence: a strong sense of one's worth and capabilities
• Managing internal states, impulses and resources
• Self-control for enhancing teamwork
• Developing trust for corporate transformation

Module 3 - Releasing Creativity

• Understanding creativity in the workplace
• Encouraging creative abilities
• Managing creative individuals
• Creative leadership skills
• Removing blocks to creativity
• Overcoming individualistic tendencies in creative individuals
• Harnessing team creativity

Module 4 - Developing EQ Social Competencies for innovative teamwork

• Developing EQ social competencies
• Listening openly and sending convincing messages
• Negotiating and resolving disagreements
• Inspiring and guiding individuals & teams
• Instituting and managing change
• Nurturing relationships
• Creating synergy in teams
• Working with others towards shared goals

Module 5 - Leadership Skills for Personal & Corporate Transformation

• People skills for excellent leadership
• EQ values for corporate transformation
• Value-based leadership
• Influencing and leading others
• Leading for Performance Management
• Coaching & counseling for excellence