Essential Supervisory Skills

The role of a supervisor has many levels of responsibility. As well as having responsibility for the development and activities of staff members, they also have to answer to the company’s management. A competent supervisor understands the daily challenges faced by a business and is able to keep employees focused on job activities and maintain a level playing field for all staff.

This course focuses on the skills needed to ensure that the work group operates at maximum efficiency by understanding the skill levels of each employee and properly applying those skills.

Objective:

By the end of the programme, you will be able to:

• Understand the skills and behaviours needed to supervise effectively
• Recognise different approaches to management, including leadership styles
• Understand how to performance manage teams and individuals
• Understand how to manage and develop teams
• Use time management and prioritization techniques to improve efficiency
• Plan your own continuous professional development

Cours Outline

Module 1: Programme introduction and objectives

• Reviewing the role of the competent supervisor or team leader
• Identifying the skills and competencies required by the role
• Reviewing personal performance and building a professional development plan based upon these requirements

Module 2: Establishing the difference between management and leadership

• Reviewing alternative approaches to management
• Establishing your own management style
• Management style and motivation
• Considering the impact your leadership and management style has on your team

Module 3: Understanding the performance management cycle

• Identifying and agreeing individual and team objectives
• Ensuring everything is in place for excellent performance
• How to monitor performance
• Reviewing performance
• Motivating your team through performance feedback

Module 4: Identifying your role within the team or group

• Understanding the difference between a group and a team
• Identifying stages of team development
• Different team roles and their contribution to a successful team

Module 5: Identifying those issues that steal your time.

• Understanding the difference between urgent and important
• Techniques for managing your time to increase your success
• Assertiveness and learning to say no