The Art of Human Resource Management

This unique programme has been designed to give busy and experienced HR professionals the chance to contribute to the strategic success of the organisation by equipping them with the knowledge and skills that make a real difference.

Areas covered in this course include:

• HR as part of the business
• The Component parts of the HR Function
• Developing an HR Strategy
• Key personal and interpersonal skills in HR management
• The future for HR

By the end of the course, delegates will have a deeper understanding of the HR function and their role in ensuring their organisation is an 'employer of choice'.

Objective

By the end of the program, participants will be able to:

• Describe the role or purpose of the HR function and the contribution. The HR function makes to the achievement of organizational goals
• Explain the key principles and practices involved in
• Becoming an "Employer of Choice".
• Describe the contribution required of HR professionals and the skills needed to perform effectively.
• Plan to develop personal effectiveness.

Course Outline

Day 1 - HR as part of the business

• The Context
• Socio-economic developments
• Pressures on HR
• The need for change.
• Nationalization.
• Handling change
• HR’s strategic role

Day 2 - The Component parts of the HR Function

• Recruitment and Selection
• Induction
• Employee Relations
• Handling Disciplinary and Grievance Issues.
• Performance Management.

Day 3 - Developing an HR Strategy

• Evolution of HR from Tactical to Strategic.
• Definition of HR Roles.
• HR Business Partners.
• Outsourcing.
• The Role of HR within Strategy Formulation.
• Organisational Aims and Culture.
• The keys to success in Strategic Business Planning.
• Impact of Technology.
• The challenge for HR.
• ERM - the new CRM?

Day 4 - The Personal Skills Involved

• Interpersonal Skills.
• Counseling.
• Giving and Receiving Feedback
• Coaching.
• The Ask/Tell Matrix.
• Organizational Aims and Culture.
• Handling Conflict.
• Personal Organization.
• Delegation.
• Influencing Skills.
• Managing Conflict
• Assertiveness

Day 5 - The future for HR?

• The personal skills needed for the future.
• Human Capital Management.
• New approaches to Measurement.
• Internal and External reporting Frameworks.
• Planning for the future.