IATA Passenger Ground Services(pgs)

Airline customer service agent are the face of an airline as they are the first point of contact for a passenger these days. They work for both airline and ground handling companies. This position needs extensive customer service skills and technological skills as they handle airport departure control systems (DCS). IATA Passenger Ground Services course helps learners to understand the role of Passenger Ground Services Agents in an airport from check-in passengers, boarding passengers, baggage handling and several other ground handling formalities on routine basis.

Course Outline

• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities