Conflict Resolution Management

A conflict arises when individuals have varied interests, opinions and thought processes and are just not willing to compromise with each other. It is always wise to adjust to some extent and try to find a solution to the problem rather than cribbing and fighting. Conflicts and disagreements only lead to negativity and things never reach a conclusion. It only adds on to the tensions and makes life hell. It actually leaves you drained and spoils your reputation. Every individual should try his level best to avoid conflict at the first place rather than resolving it later. Precautions must be taken at the right time to avoid a conflict.

Course Content

Section 1: Basic conflict management skills and knowledge

• Managers know Thyself: The skills and behaviours of great conflict managers
• Theory to practice: The root causes and cures of conflict
• The power of negotiation: Essential concepts and skills
• The alternative dispute resolution process continuum
• Enhancing diversity, inclusion and intercultural communication skills for twenty first century organization

Section 2: The Prevention and resolution of internal organizational conflicts

• Organisational culture: The cornerstone of success
• Reducing employee conflict: Performance reviews, turnover, motivation and working with unions.
• Leadership: Creating collaborative teams and organisations
• Organizational dispute system design
• The Ombudsman at work. Coaching, Facilitating, training and shaping organisations

Section 3: The prevention and Resolution of external organizational conflicts

• Principles and systems for superior customer service and customer recapture
• Public Policy decision making and collaboration
• Facilitating meetings and large group
• Decision making processes