Help Desk Officer

The Computing Services department is seeking for a Help Desk Officer to provides technical laptop support to students and faculty by installing and troubleshooting software and mentoring students on how to use software applications.

Job Responsibilities

• Provides laptop support services to students and faculty at the Help Desk premises, including: Installing university specific software such as Windows NT, GroupWise, Microsoft Office and printer and scanner software.
• Troubleshooting hardware and software problems and re-imaging computers with specialized software.
• Providing informal, one-to-one training sessions with university -specific software.
• Delivering training sessions during faculty orientation to English and Arabic speaking faculty.
• Goes, as needed, to faculty, staff and VIP offices and workstations on campus to provide technical support.
• Prepare to work outside normal working hours.
• Distributes laptops to new faculty at the beginning of the academic year.
• Answers and logs calls using Support Magic Help Desk software, assigning related tasks to Technicians.
• Skills
• College degree or equivalent experience in installing software and trouble-shooting computer programs.
• Computer literate and familiar Windows NT and Windows 2000 Arabic enabled.
• Arabic enabled Windows.
• Arabic/English bilingual essential.