Hotel Manager Resume Template (CV Example)

JENIFFER KENDALL

GENERAL MANAGER/ HOTEL MANAGEMENT

Location: 123 Elm Street, Orlando, FL 32817 | Email: [email protected]

Telephone: 02 3333 4444 | Mobile: 555 555 5555

PROFESSIONAL PROFILE

A general manager with in-depth experience and expertise in hotel management, food and beverage operations, vendor relations, profit and loss management and guest services operations. I have a long track record which proves my background capabilities in improving operational turnaround in various hotels. Recognized as an efficient manager and team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service, which in turn has a profound effect on productivity.

CAREER HIGHLIGHTS

ABC Hotel, Orlando, FL, General Manager

2009 to Present

RESPONSIBILITIES

Held full P&L responsibilities as a General Manager.
Oversaw the scheduling, hiring, as well as all training operations.
Supervised the management of hotel housekeeping, and the maintenance of the entire front office space, reservations, sales/marketing, banquets, security, and building/grounds in all four locations.
Was given the full responsibility to oversee the staff as well as an additional 20 employees.

ACCOMPLISHMENTS

Strengthened quality performance levels across the properties of the hotels which had a profound and direct effect on the status of the company by 10% and triggered an overall performance score increment of 91%, surpassing the company average of 55%.
Spearheaded the strategic business partnership with Gold’s Gym with the sole purpose of meeting customer expectations, to provide value-added benefits, and increase the overall company profits.
Earned the recognition of senior management on a consistent basis as a result of an excellent performance.
Conceptualized and implemented a Disaster Help Program for individuals and families in need of immediate disaster relief assistance.

FGH Hotel, Branson, MO, Assistant Manager

2006 to 2009

RESPONSIBILITIES

Tasked with performing general assistant manager responsibilities, which included housekeeping, maintenance, and operational functions for a 4,000-seat live performance auditorium featuring Broadway productions, concerts, and plays.

ACCOMPLISHMENTS

Received rapid promotion through increasingly more complex roles that included Housekeeping, Security Assistant, Lead Usher, and Assistant Manager.
Achieved a flawless track record in front of house, auditorium lobby, restrooms and concession operations, and managed all customer service functions.

IJK Hotel, St. Louis, MO, Intern

2003 to 2006

RESPONSIBILITIES

As an intern, I gained hands-on knowledge and experience in front desk, housekeeping, security, restaurant, laundry, and engineering operations.

LMN Hotel, Branson, MO, Front Desk Attendant

2001 to 2003

RESPONSIBILITIES

Performed a wide variety of jobs and tasks, which included front desk/reservations, concierge responsibilities, PBX, banquet houseman duties, and banquet serving on behalf of full-service hotel and restaurant with banquet facilities.

EDUCATION & QUALIFICATIONS

Southwest Missouri State University, Springfield MO

Bachelors of Science in Hospitality and Restaurant Administration

Class of 2001

Bachelors of Science in Hospitality and Restaurant Administration at the Southwest Missouri State University, where I graduated with the highest honors.