Operations Manager | Toys R Us

Job Summary

To develop and sustain a culture (through behaviour, process & facilities) that delivers ‘The Al Futtaim Way’ within the department across all TRU showrooms in the GCC Region.

• Embed the sales process and behavioural standards within showrooms – regular audit to ensure compliance.
• Budget planning.
• Implement a sales prospecting & monitoring process and drive a culture of managing through activity.
• Facilitate in-branch workshops and role-play activity to Identify & implement quality control actions and Development of Branch Review
• Reporting via adequate MIS installation and implementation

The Operations Manager is responsible for ensuring that all showrooms across region deliver a truly ‘world-class’ customer experience through process, systems and behaviours. By ensuring that ‘Customer-First’ becomes part of the DNA/culture at all showroom locations this in turn will be a key driver of our Customer Engagement and retention.

As Such, The Purpose Of The Role Is Two-fold

• Implement, embed and monitor the sales process within the showroom environment to ensure that TRU continually delivers a world class customer experience.
• Install customer focused behaviour and ensure that it is embraced by all associates.

Qualifications, Experience, & Skills

• Languages: Fluent English, Arabic an advantage.
• Showroom Knowledge including strong understanding of the end to end sales process.
• Ability to influence and gain commitment at all organizational levels

Minimum Experience
Toys sales management experience within franchised environment.

Job-Specific Skills
Knowledge of how a showroom operates. Change management, Project prioritisation. Ability to identify best practice.

Behavioural Competencies
Customer focused. Problem solving. Team player. Organised

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