Floor Supervisor

Job Summary

The Floor Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the brand’s set standards and procedures.

Key Accountabilities

• Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Help in conducting the monthly inventory for all brand equipment
• Handle customers’ bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team’s request to hierarchy

Qualifications, Experience, Knowledge

• Technical Degree in Food and Beverage or Hospitality Management
• 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role

Competencies

• Teamwork
• Commercial Understanding
• Customer Focus
• Decision Making
• Initiative
• Cultural Awareness
• Developing and Motivating Others