Team Leader

Job Summary

An opportunity has arisen for a Team Leader to join our Food & Beverage Service Team.

Responsibilities

• Supervise all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales
• Supervise scheduled shifts ensuring guest satisfaction
• Supervise all operational issues ensuring Jumeirah’s Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan
• Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager
• Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
• Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
• Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
• Actively use the database of customer details or history to assist in guest recognition and preferences
• Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOP’s or addition / deletion of SOP’s
• Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”
• Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager or Assistant Manager
• Assist in controlling department forms and records according to the Jumeirah International standards for Document Control
• Maintain a thorough working knowledge of F&B SOP’s and ensure these are upheld at all times through constant observation and coaching
• Ensure opening and closing checklists are completed on a daily basis
• Supervise and monitor the completion of weekly cleaning schedules
• Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs
• Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis
• Maintain a working knowledge of relevant sections within the Jumeirah Group

Benefits

This position offers a highly competitive salary and package which includes;

• Fully furnished shared accommodation
• Free transport to and from your place of work
• Uniform
• Laundry services
• Meals during working hours
• Bi-annual flight allowance
• Medical coverage
• Life and accident insurance
• Retail and leisure discounts
• 50% discount off Jumeirah F&B Outlets and reduced hotel rates

Qualifications and Experience

The ideal candidate for this position will have the following experience and qualifications:

• At least 2 years’ experience in similar role in 5 star luxury hotel
• You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure).
• Posses good interpersonal skills and ability to work in a multi cultural environment
• Essential to have a good command of the English language (spoken and written)
• Additional language will be desirable