Guest Services Executive - Front Office

Job Summary

An opportunity has arisen for a Guest Services Executive to join Front Office department in Jumeirah pre-opening hotel.

Responsibilities

• Make sure that all arrival guests are served refreshments on arrival.
• Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah hallmarks and luxury standards.
• Complete all individual personalized check ins and check outs.
• Perform Front Desk Cashiering duties.
• Completing Registration cards & Follow ups on the guest payments.
• Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests.
• Assist Other Hotel Front office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc.) whenever required.
• Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies.
• Attend trainings as per the departmental training plan.
• Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/Up selling etc.)
  To be ready to work willingly to any assignment given.
• Assist the guest in the lobby area, responding to any inquiry from the guest.

Benefits

This position offers a highly competitive salary and package which includes;

• Fully furnished shared accommodation
• Free transport to and from your place of work
• Uniform
• Laundry services
• Meals during working hours
• Bi-annual flight allowance
• Medical coverage
• Life and accident insurance
• Retail and leisure discounts
• 50% discount off Jumeirah F&B Outlets and reduced hotel rates

Qualifications

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years Guest Service Executive experience or similar role in a 5 star hotel reception.
• Secondary school certificate/diploma or degree in hospitality management
• Good knowledge in OPERA (PMS) is essential
• Proficient in MS Office applications
• Outgoing personality with ability to communicate with guests and colleagues
• Excellent English communication skills
• Additional language is an added value