Customer Care Reporting Officer

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  • Company: Mobily
  • Employment Type: Full Time
  • Education Level: Diploma
  • Experience: 3 Years
  • Job Type: Customer Service

Job Summary

  • Conduct performance analysis and identify the causes for deviation in targeted KPIs
  • Prepare special reports related to the performance reporting as requested by management team.
  • Prepare monthly review of Customer Care KPIs
  • Prepare call volume analysis to support headcount forecasting.
  • Collecting raw data from various systems and use it in analysis that support decision making process
  • Prepare the daily, weekly and monthly management reports on KPIs
  • Develop the MIS reports and conduct needed analysis for all operational figures.
  • Perform other responsibilities as required by higher levels of supervision.

Skills

Customer care Data analysis.

Education

statistics, Business management, Finance

About Company

Mobily is a Saudi company and the commercial name for Etihad Etisalat Co. It is pioneer in the Telecom & Information Technology sector in Saudi Arabia which launched its business on 25th, May, 2005 and became the fastest growing companies in the world and its brand has become one of the strongest brands in the world Telecom sector. Mobily continued its leadership strategy to stay an inspiring source in redefining concepts and sustain the competition change by being one of the major pioneer companies locally, regionally, and internationally. Its leadership sustainability transformed the social responsibility concepts in the Kingdom dramatically.

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