Sales Director

Job Summary

Jobs at this level are responsible for maintaining and expanding relationships, supporting sales operations forecasting demand, formulating short and long term strategies, assisting in developing partners, negotiating partnerships, driving quality audits and improving distribution effectiveness for major scale accounts. Also, they are responsible for leading the customer account(s) planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

Key Responsibilities

• Assists in developing/managing relationships with major accounts and major businesses in the Banking, Finance, Insurance, Energy, Construction, Industrials, Media, IT, Telecom, Health & Education verticals.
• Develops detailed account sales plans by providing input regarding their managed accounts.
• Provides input on sales performance to Product Management & Marketing and supports new product/service development.
• Drives successful identification and capturing of customer requirements and follow up on customer orders to ensure delivery within requirements.
• Participates in managing major scale tender processes and establishes appropriate contractual agreements by coordinating with Regulatory and Corporate Affairs Sector and Legal General Directorate work units.
• Assists in delivery of solutions tailored to customer needs and ensuring customer satisfaction with service.
• Coordinates and follows up on logistical contract activities with the client.
• Reviews documentation pertaining to major scale proposal development, ensuring inputs from all relevant personnel is taken into consideration, in order to maximize win rate.
• Develops detailed short and long term plans by coordinating with relevant work units, based on current and future needs of STC’s products/services.
• Supports the devices supply chain operations including order, procurement and delivery.
• Monitors the implementation and activation of services to customers during all products/services delivery stages.
• Assists in resolving any technical, operational or logistic issues with the customer that might arise during activation.
• Supports trouble tickets regarding customer issues and/or complaints and disputes, including billing related, and input them in the CRM.
• Monitors orders in the service activation lifecycle and takes necessary action on any pending issues or potential delay in implementation in coordination with relevant stakeholders.
• Artifacts the services sales strategy in coordination with other account managers, influences new product/services development and ensures delivery of tailored solutions.
• Supports the delivery of necessary training to relevant own and partner sales staff.
• Reviews work processes to identify potential areas of quality improvement and recommends them.
• Monitors performance against key performance indicators, pre-empting issues and identifying corrective actions.

Education level/Major

Bachelor’s degree in Business Administration, Sales, Marketing or relevant field

Years of Experience

At least 8 years of experience working in sales or customer service roles

Desired Skills & Knowledge

• Advanced proficiency in business acumen
• Strong understanding of customer segmentation and satisfaction
• Sound comprehension of strategy development and implementation
• Advanced proficiency in STC’s products/services
• Advanced proficiency in sales planning and process
• Advanced proficiency in recognizing needs and targeting customers