VAS Products Specialist Professional

Job Summary

1. Collaborate with business analysis team, sales and customer care to collect market insights. Leverage customer data to enhance product features, functionalities, user journey, etc.
2. Ensure excellent customer experience for products and services launched by conducting customer journey, user centric design and usability tests.
3. Ensure timely resolution of issues relating to product and services that affect customers, sales and other teams.
4. Develop products / services CP, MarCom Brief and final Business Case. And liaise with product planning team to create and maintain continuous improvement of all products processes, procedures methods and documents.
5. Announce projects ready for Launch and ensure commercial and communication Roll Out and execute post launch testing.
6. Sourcing of vendors and partners to identify the best service providers.
7. Call for RFPs with vendors and sign contracts.
8. Prepare all new launch products and services communication materials (Flyers, website, social media).
9. Managing Partners after launch including execute settlement reconciliation and contracts renewal negotiation.
10. Manage newly launched products in coordination with finance for revenue assurance, functional specification development, and operational efficiencies after launch.

Skills

• Excellent communication and presentation skills (verbal and written)
• Capability of driving and contributing to overall innovation process across whole products
• Perform a profitability analysis / model a business case

Fluent in English, Arabic is a plus.

Education

Marketing, or relevant

Managerial Responsibilities

Responsible for managing new products and services launches through an on-going assessment of current CU products portfolio, and developing and monitoring services rules and KPIs in conjunction with the segments owners.

Related Experience

Responsible for managing new products and services launches through an on-going assessment of current CU products portfolio, and developing and monitoring services rules and KPIs in conjunction with the segments owners. The role-holder is responsible for creating new products definition and guidelines for consumer digital and VAS, and for ensuring that all products deliver a simple, reliable and rich customer experience.