Food & Beverage

Job Summary

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As Specialty Outlet Manager of our German Restaurant ‘Brauhaus’ you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as

• Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
• Identify training needs and propose training plans in order to maintain standard of service
• Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
• Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
• Be involved in outlet promotional activities
• Create new promotions in order to attract Guests and meet revenue target
• Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
• Evaluate performance of team and initiate promotions or internal transfers
• Resolve Guests’ complaints directly or consult with Outlet Manager to maintain Guest satisfaction
• Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Environment, Health & Safety Responsibilities

• To maintain compliance with all policies and procedures of EHSMS.
• Identify risks/aspects, implement corrective action and arrange monitoring where required.
• Ensure relevant EHS information is provided and appropriate training is maintained.
• Maintain appropriate records as required for EHSMS.
• Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
• Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

Skills

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results