SPA Therapist / Manicure & Pedicure

Job Summary

• Welcomes guests and provides a high standard of Recreation Area service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
• Helps increase the restaurant’s revenue through his/her sales efforts
• Carry out other duties as requested by the Dept Head.
• Provides a friendly and personalized welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the Recreation Area offer
• Offer parting wishes to all clients as they leave the massage room
• Conveys the image of the hotel
• Enthusiastically greet and assist each client in preparation for his/her treatment .
• Expert in Pedicure & Manicure.
• Completes the following tasks:
• Prepares the point of sale and preparation areas
• Cleans and tidies the recreation area and massage rooms – sauna – gym after closing
• Before every work shift, finds out about dish composition and any shortages
• Organizes his/her work to suit fluctuations in numbers, events and guests
• Helps keep the equipment used in good condition
• Perform massage therapy/facials/body treatments professionally, catering to your client’s needs.
• Fully aware of ACCOR and Mercure programs.
• Promotes the massage therapy/facials/body treatments professionally, catering to your client’s needs
• Carries out additional sales where possible
• Helps increase guest loyalty through quality of service.
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel’s security regulations (in case of fire etc)
• Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc)
• Be certified in both Medic 1st Aid and CPR.

Languages Essential

• English