IT Business Management

Information Technology (IT) is critical to the success of any modern business. Our 5-day IT Business Management course is designed to help IT professionals and managers align IT to business priorities and improve operational excellence. Led by industry experts, this course covers a broad range of topics, including aligning IT to business, effective communication, delivering operational excellence, and managing IT teams. Join us for an intensive 20-hour course that will equip you with the knowledge and skills needed to become an expert in IT business management.

Objective

By the end of this course, you will be able to:

• Understand the difficulties of aligning IT to business priorities
• Develop a practical framework for IT-to-business alignment Identify prioritised business needs and the role of IT's sponsors and stakeholders in aligning with IT
• Develop a realistic model of IT governance and align IT strategy with business strategy
• Build successful business relationship plans and work with sponsors, stakeholders, and critical users
• Communicate technology to non-technical audiences and handle difficult situations
• Deliver operational excellence and effective project management
• Develop strategies for effective IT team leadership and coaching techniques

Course Outline

Day 1:

• Overview of IT business management and the difficulties of aligning IT to business priorities
• Best practices for aligning IT to business, and a practical framework for IT to business alignment
• Identifying prioritised business needs, and the role of IT's sponsors and stakeholders in aligning with IT
• A practical model of IT governance and aligning IT strategy with business strategy
• Developing an alignment strategy?

Day 2:

• Building successful business relationship plans, including the business relationship management sales cycle and assessing political power and leverage
• Working with sponsors, stakeholders, and key users, and techniques for identifying the real needs of customers
• Communication styles and the skills of the actor for presenting technology to non-technical audiences
• Handling difficult situations, including difficult staff and structuring group presentations?

Day 3:

• Delivering operational excellence, including the Continual Service Improvement Model and using continual improvement frameworks to gain business advantage
• Techniques of root cause analysis to resolve problems and examples and guidelines of success
• Project management excellence, including starting well, making project reporting do the work, and effective management of project steering committees.?

Day 4:

• Developing strategies for excellence in managing IT teams, including choosing good people and getting the best from your team
• The importance of team dynamics and its effect on team performance, and setting goals and vision to enhance performance
• Effective coaching techniques and developing staff in real-time, and playing to strengths
• Round table reflections and action.

Day 5:

• Review and summary of IT business management concepts and best practices
• Practical exercises to apply IT business management concepts to real-world problems
• Future trends in IT business management and their implications for business