Hostess

Job Summary

• To be familiar with all food and beverage items on the outlet menu.
• To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
• To take food and beverage orders from guests, upselling wherever possible.
• To utilize the outlet point-of-sales system as prescribed
• To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• To serve food and beverages according to the standards established.
• To clear tables and removes dirty dishes to the dish area.
• To complete opening and closing duties as assigned.
• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
• To follow presentation guidelines as established by the Food & Beverage Manager.
• To maintain the assigned station / section in a clean and orderly manner at all times.
• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.
• To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.

Qualifications

• Has at least a Diploma in Hospitality management or other relevant fields.
• Has minimum of 1 year of solid experience as a Hostess.
• Has high understanding of restauruant etiquette.
• Has English communication in both written and spoken.
• Has ability to provide top-notch customer service in a fast-paced environment.
• Has strong Food & Beverage knowledge, excellent customer service and good communication skills.
• Has positive attitude and interpersonal skills