Front Office Agent, One & Only One Za'abeel

Job Summary

The Front Office Agent at One&Only One Za’abeel will contribute to creating joy and memorable moments for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They welcome guests, handle inquiries and departures, and respond promptly to guest needs. They handle payments, maintain accurate records, coordinate with other departments, and ensure compliance with policies and standards. They must aim by serving from the heart, caring for guests and colleagues, maintaining a high standard of service.

About You

Ideal candidate should have a high school diploma or equivalent; bachelor’s degree in hospitality management, business administration, or a related field. 1 year of experience in a front office or guest services role, preferably in a luxury hotel. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels. Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines. Proficiency in Opera PMS. Proficiency in English (oral and written), additional language would be a plus. Knowledge of hotel reservation systems, cash handling procedures, and Microsoft Office applications. Ability to work flexible hours, including weekends and holidays.