Application Analyst Resume Template (CV Example)

JANE DOE, MBA

1252 Main Street • Cleveland OH 43615 • (261) 895-2598 • [email protected]

SYSTEM / BUSINESS ANALYST

Application Analyst with 20+ years of success in business analysis and system administration roles within a healthcare environment. History of success maintaining enterprise-wide software, upgrading applications, and implementing solutions. Technically savvy and a quick study of technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. An expert in the commissioning and validation of multiple projects, consistently delivering projects ahead of schedule and under budget.

Healthcare Systems Analyst experienced in supporting, implementing, and training dietary, inpatient, pharmacy, patient registration, emergency room, medical records, surgery, and scheduling systems. Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes and create documentation detailing software problems, elaborate a detailed course of action, and implement approved changes.

• Ability to coordinate processes required for implementation of applications and systems to meet business and communication needs.
• Keen ability to effectively manage relationships between users, strategic leadership, and third-party vendors.
• Strong technical skills with ability to quickly learn new software and hardware technology.

CORE COMPETENCIES

Application/ Production System Support ~ Change Control ~ Configuration Management ~ Business/ Systems Analyst ~ Project Management ~ Requirements Gathering/ Analysis ~ Process Improvement ~ Testing/ Implementation/ Deployment ~ Risk Analysis ~ Data Migration ~ Performance Optimization

PROFESSIONAL EXPERIENCE

University of Texas Hospital, Dallas, Texas, 08/2011 – 09/2015
Enterprise Healthcare Analyst
Utilized technical expertise to support McKesson ((HEC and Tracking Board), EPW, HOM, HMR, and HED), API, Imprivata, and Intellidesk. Provided 24×7 application support for issues and requests. Served as HEC, tracking board, EPW primary analyst, and point-of-contact to answer customer inquiries regarding software application issues. Developed business requirements and processes in support of implementations. Supported computer security policies through maintenance of user IDs, access rights, and profile changes as required. Performed system error analysis and security monitoring for assigned systems. Developed and maintained security documents.

• Functioned as primary analyst supporting and maintaining Emergency Department hardware and software.
• Served as technical liaison and resource and primary point of contact for users and staff.
• Participated on security team to ensure user’s access was following hospital protocol and meeting HIPAA requirements.
• Created user accounts and passwords ensuring users had appropriate access to perform their job.
• Partnered with technical team to guarantee smooth operation between systems and applications.
• Led EPW project including system design, setup, configuration, and installation.
• Worked Imprivata project team to ensure dual authentication functioned in Emergency Room as designed.

• API Time Keeping System – configured database, tested system, implemented upgrades, and maintained system after implementation.

Computer Company, Detroit, Michigan, 09/2008 – 10/2009
Systems Analyst – position eliminated
Provided application support to Siemens (Invision, Patient Registration and Siemens Pharmacy), CBORD, 3M and Quadramed. Led data configuration, project planning, and software implementation projects onsite for client systems. Maintained daily desktop application environment and provided 24×7 support to users. Gathered specifications for system enhancements and new application development. Defined business processes and system interactions. Utilized remote desktop protocols to resolve user issues.

• Developed user procedures, guidelines, and documentation.
• Built Siemens Invision screens, tcl’s, profiles, and documents.
• API Time Keeping System – configured database, tested system, implemented upgrades, and maintained system after implementation.
• Cbord, 3M, and Quadramed – Managed project from database configuration, testing, implementation, and ongoing system maintenance.

Insurance Company, Detroit, Michigan, 08/2007 – 09/2008
Clinical Systems Analyst
Provided application support to Siemens Invision, CBORD, LMS, OBIX, and McKesson (HED, Care Manager, HSM, and PHS) systems. Analyzed, reviewed, and enhanced existing programs to increase operating efficiency and adapt to new requirements. Provided 24×7 support to users. Worked in conjunction with assigned team to develop business process and define system interactions. Defined design issues and developed corrective actions. Troubleshot and diagnosed system issues. Performed upgrade testing, documentation creation, and training of staff on all new releases.

• Built Siemens Invision screens, tcl’s, profiles, and documents.
• Implemented and tested conversion from ANSOS to McKesson surgical system (HSM) and scheduling system (PHS) and developed Crystal Reports to support both systems.

XYZ Medical Center, Detroit, Michigan, 03/2001 – 08/2007
Systems Analyst – position eliminated due to merger
Delivered direction and leadership to upgrades, support, and maintenance for Siemens Invision Clinical application including 12 off-site Hemodialysis units. Worked collaboratively to rollout application enhancements to the production environment. Provided technical support to diagnose and resolve application issues. Maintained health of application including trend analysis for capacity planning and proactive health assessments for performance tuning, as well as recommended and implemented best practices.

• Partnered with Pharmacy Manager on Omnicell Medication Cart installation.
• Accepted additional responsibility as AS/400 iSeries administrator, as well as financial application MedSeries4 (HR and Financial systems), BlueWare EMR, and Materials Management administrator. Also performed server upgrades on AS/400.
• Kronos Time Keeping System – Project lead charged with conversion from DOS to an AS/400 iSeries application, implemented three upgrades, detailed design analysis, database configuration, implementation, testing, system maintenance, upgrades, and managed time clock maintenance.
• Developed Adhoc reports using Siemens Adhoc Report Writer.
• Managed four Siemen’s Pharmacy upgrades, (installation’s hot fixes, testing, hardware) and server maintenance.
• Lead Kofax scanner installation project for the patient registration department.
• Redesigned inpatient screens and security to limit clinical staff access to only view patients assigned to a specific nursing floor, while creating an audit trail to identity staff members accessing patient records.
• Created user accounts and passwords ensuring users had appropriate access to perform their job.