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Job Summary
The Assistant Manager 2 is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.
Key Accountabilities
- Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
- Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
- Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner
- Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner
- Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed
- Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
Qualifications, Experience, Knowledge
- Bachelor’s Degree
- Proficiency in MS Office
- Fluency in English
- Strong product knowledge
Competencies
- Teamwork
- Attention to details
- Developing and Motivating Others
- Planning and Organizing
- Commercial Understanding
- Communication Skills
- Customer Focus
Azadea Group is a premier lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East and Africa. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics.
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