Assistant Manager

Job Summary

• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner.
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.
• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.
• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.

Qualifications, Experience, Knowledge

• Bachelor’s Degree
• 1 – 2 years of experience in a managerial role; experience in retail is a plus
• Good product knowledge and understanding of store operating procedures
• Proficiency in MS Office
• Fluency in English
• Deep product knowledge across all departments

Competencies

• Driving and achieving results
• Developing and Motivating Others
• Commercial Understanding
• Communication Skills
• Planning and Organizing
• Customer Focus
• Developing and Motivating Others