Customer Care Support Service Executive

Job Summary

• To Communicate and coordinate with other departments and superiors in order to fulfill customers’ needs. First point of customer contact for general inquiries, like product availability, pricing, shipment scheduling etc.
• To ensure efficient delivery of excellent customer service through accurate and fast processing of sales order. Provides logistics support for domestic and international movement of the company’s products in any modes of transportation.
• To builds and maintain a dynamic business relationship with clients by providing prompt and accurate service, so as to promote customers loyalty and business goals achievement

Main Duties and Responsibilities

• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Excellent Communication Skills – Ability to communicate effectively with others orally and inwriting.
• Conflict Resolution – Ability to deal with others in an antagonistic situation.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Autonomy – Ability to work independently with minimal supervision.
• Detail Oriented & Able to Multi-task.

Duties and Responsibilities

• Receive orders/inquiries via phone, e-mail, and skype, and enter orders into the system.
• Place purchase orders and confirm sale/buy prices.
• Coordinate shipments with carriers. Arrange equipment, loading/unloading scheduling and requirements.
• Track and trace shipment movements to ensure availability, estimate loading dates and transit times,
• Schedule future orders. Maintain and update system database regarding customers, products, suppliers, pricing.
• Enter data starting from Sales Quotation up to Commercial Invoicing.
• Compile invoice information monthly for summary billing to certain customers.
• Communicate with customer on shipping schedule, pricing, product availability, product/shipping.
• Documentation, sample request and loading requirements, and order confirmation. Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement,
• Ensures product availability for future orders/shipments.

Responsible For

• Preparation and application of shipping documents (e.g. packing list, COO – country of origin, Attestation and Legalization to concerned embassies of the consignee)
• Follow up for pending and outstanding payments and pending offers or quotations.
• Preparation of Sales Quotations, Proforma Invoice and Sales Invoice.
• Preparation of PO (Purchase Order), AP Invoice ( Supplier Invoice).