Customer Service Management Specialist

Job Summary

Position for the Saudi operations has become available. Start your career with Baker Hughes a GE company, a leader in the Oilfield Services industry.

Essential Responsibilities

• Receives, reviews, and enters customer orders for key accounts.
• Writes procedures and assists in establishment of department policies.
• Participates in training of customer service personnel.
• Handles multiple product line(s) with multiple entity support.
• May provide direction to or lead to less experienced customer service reps.
• Handles special projects, as assigned.
• Update SAP.
• Update, Receive, review, and enter daily cost sheet for key accounts.
• Revenue reconcile between departments.
• Follow-up on billing and collection for key accounts.
• Participates in training of customer service personnel.
• Handles special projects, as assigned.

Qualifications/Requirements

• High School Diploma or equivalent.
• 10+ years of experience.
• Industry experience preferred.

Desired Characteristics

• Ability to resolve complex problems with minimal assistance/supervision.
• Proficient in order entry software.
• Thorough knowledge of principles, concepts, theories and practices of field.
• Excellent communication and interpersonal skills.