Customer Service Supervisor - Temporary

Job Summary

• Full coordination with the HUB to ensure processing all authorized returns, refusals, samples and donations orders in the system with accurate reason codes.
• Full coordination with the HUB to ensure creating all DD “Direct Delivery” trips in the system accurately and the settlement of the previous day trips.
• Use Customer Service reporting tools to support in achieving the department objectives and KPIs.
• Coordinate with the delivery drivers and sales team to ensure delivering the goods to our customers and resolve the issues on spot (if any).
• Apply automation for new and old customers together with updating customer master data.

Requirements

What Will Make You Successful?

• Two or more years of relevant operations experience in Supply Chain Customer Service area
• Excellent Excel and SAP knowledge
• Strong Computer and analytical skills
• Very strong communication and leadership skills