The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.
Counsel prospective students to identify appropriate study options including suitable courses and institutions.o Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options. o Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.o Support the student through the admissions, visa and pre departure processes.o Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider. Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
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