Education Consultant

Job Summary

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions By promoting products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.

Responsibilities

Counsel prospective students to identify appropriate study options including suitable courses and institutions.o Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options. o Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.o Support the student through the admissions, visa and pre departure processes.o Develop and maintain strong relationships with students and their families to ensure that is regarded as a highly professional and trusted service provider. Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.

Key Responsibilities:

• Student Counselling
• Delivering Results
• Business Development
• Customer Service
• Client Relationships
• Team Work
• Communication

Required Skills

• Educated to bachelor’s degree level or equivalent.
• Fluent in English, 3 to 5 years’ Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.
• Knowledge of education institutions, admission processes, immigration requirements and their international operations.
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).
• Excellent planning and organizing skills with the ability to manage multiple competing priorities.
• Customer focused, with a passion for providing outstanding service.
• Highly effective relationship building and relationship management skills.
• Effective team worker, supporting colleagues and contributing positively to overall team’s success.
• Ability to proactively identify, analyses and solve problems effectively.
• Sound judgment and the ability to make decisions and act with integrity, in the best interests.
• Strong IT skills – Microsoft Office suite, CRM systems.