F&B Delivery Manager

Job Summary

The F&B Delivery Manager is responsible for developing and managing an efficient delivery operation and increasing the volume of delivery sales through attaining and keeping excellent customers relations.

Key Accountabilities

• Develop best practices in delivery services targeting customer satisfaction
• Develop and implement the annual delivery strategy and business plan for the department across all countries
• Take part in the preparation of the allocated budget of the department
• Recruit, train, motivate, and evaluate his /her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
• Create measurement tools and performance metrics to ensure delivery and efficiency of the function including process optimization and standardization (effective scheduling and optimizing delivery routes)
• Ensure a continuous growth of the function by forecast delivery volumes, analyzing historical deliveries, sales numbers and orders as well as developing delivery platforms and delivery menus
• Manage the relationship and negotiation process with suppliers including service providers and delivery aggregators delivering on promotions and delivery rates

Qualifications, Experience, Knowledge

• Bachelor’s Degree in hospitality management or business administration
• 5 years of experience in F&B out of which 2 years in a similar role
• Proficiency in MS Office
• Fluency in English

Competencies

• Communication Skills
• Decision Making
• Teamwork
• Commercial Understanding
• Customer Focus
• Developing and Motivating Others
• Analytical Thinking