Floor Supervisor Eataly

Job Summary

• Handle customers’ bill payments and deal with any compaints.
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques.
• Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP.
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction.
• Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines.
• Help in conducting the monthly inventory for all brand equipment.
• Ensure proper uniform and personal hygiene cleanliness at all times.
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team’s request to hierarchy.

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management.
• 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role.
• Teamwork: level 2.
• Commercial Understanding: level 2.
• Customer Focus: level 3.
• Decision Making: level 1.
• Initiative: level 3.
• Cultural Awareness: level 2.
• Developing and Motivating Others: level 3.