Guest Relations Executive

Job Summary

An opportunity has arisen for a Guest Relations Executive to join Trattoria Toscana team in Jumeirah Restaurants Group. The main duties and responsibilities of this role:

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
• Provide the perfect first impression with a smile and welcome
• Allocate and seat guest according to sequence of service
• Have a full understanding of Operating Procedures and their role within these standards
• Able to spot a sales opportunity to up sell products and service to existing or potential guests
• Have full knowledge of all products and is able to confidently give descriptions to a customer
• Confidently take an order asking all relevant questions linked to sequence of service
• Able to make simple decisions that affect their own work or the customers’ experience in a positive manner
• Understand and comply with all local licensing laws and to promote responsible service of alcohol
• Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
• Be immaculate and presentable and understand the importance of first impressions
• Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
• Be organised both personally and professionally
• Be prepared and ready for service
• Have good time management skills – report for duty, meetings and training on time

Qualifications

The ideal candidate for this role will have the following experience and qualifications:

• Have an Tertiary Education or Diploma in Food & Beverage Management
• Have a minimum of 1 year of international experience working within a free-standing Restaurant
• Have the ability to work well in a team but is also able to set standards and lead by example at all times
• Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
• Additional language skills are a plus.

Benefits

• The position offers a highly competitive salary and package which includes shared accommodation
• Free transport to and from your place of work
• Uniform
• Laundry services
• Meals during working hours
• Flight allowance every 2 years
• Medical coverage
• Life and accident insurance
• Retail and leisure discounts
• 50% discount off Jumeirah F&B Outlets and reduced hotel rates