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Job Summary
- Prepare next day’s VIP arrival list, along with amenities requisition and check the previous night’s no shows and pull out amenities accordingly.
- Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests.
- Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests.
- Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Update and maintain guest history files.
- Attend to special requests made by VIP and suite guests prior to, during or after their stay
- Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception.
- Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.
- Support managers at the airport to meet VIP guests.
- Provide tours of the hotel and its facilities as requested.
- Prepare the daily guest amenity list and distribute it to the respective department.
- Prepare and distribute the daily guest amenity list, Guest remarks and feedback report.
- Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc) and welcome letters for all VIP guests
Qualifications
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 2 years guest service experience in a 5 star hotel
- Should have a Secondary School Certificate or Degree
- Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
- Outgoing personality with ability to communicate with guests and colleagues
- Fluent in written and spoken English
- Additional language is an added value
Benefits
This position offers a highly competitive salary and package which includes:
- Fully furnished shared accommodation
- Free transport to and from your place of work
- Uniform
- Laundry services
- Meals during working hours
- Bi-annual flight allowance
- Medical coverage as well as accident insurance
- Retail and leisure discounts
- 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Jumeirah Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards. The company was founded in 1997 with the aim to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts. Building on this success, in 2004 Jumeirah Group became a member of Dubai Holding - a collection of leading Dubai-based businesses and projects - in line with a new phase of growth and development for the Group.
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