Guest Services Intern

Job Summary

We are looking for a motivated and enthusiastic intern to join our team. The intern will support various projects and gain hands-on experience in Hospitality. This is a fantastic opportunity to learn from experienced professionals and contribute to meaningful work.

Key Duties and Responsibilities

• Follow all Bab Al Shams policies and procedures
• Comply with the “clean as you go” policy
• Report to work on time and in a neat, clean, and pressed uniform including name badge, pen, pad, etc.
• Report problems immediately to a supervisor
• Support team members with day-to-day tasks.
• Actively participate in daily briefings
• Ensure knowledge of the LQA Standards, and ensure these are followed
• Handle an assigned station, and leave the floor only after permission from a supervisor
• Answer any guest questions about the hotel offerings and services. Make appropriate suggestions to suit guest needs and proactively up-sell items.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

Experience & Educational Requirements

• Currently enrolled in University or College
• Strong interest in Hospitality
• Strong communication and interpersonal skills.
• A passion for customer service and hospitality.
• Ability to work well in a team environment.
• Prolonged periods of standing and/ or walking
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).