Help Desk Personnel

Job Summary

We are actively searching for qualified candidates for this opportunity. We are currently identifying candidates for this effort. This requisition is contingent upon award of contract to Jacobs.

Help Desk L2 provide support to users in resolving problems using help desk center tools. The responsibilities of the Help Desk L2 may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.

Qualifications

• Education Requirements: Help Desk Institute Training
• Certification Requirements: DoDD 8570.01-M Baseline Certification (Security+) is required at start for all candidates
• Experience Requirements:
• A minimum of four years of experience.
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees
• The Help Desk L2 must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude