Housekeeping Manager

Job Summary

An exciting opportunity has arisen for a highly motivated Housekeeping Manager to join pre-opening hotels. The main duties and responsibilities of this role are as follow :

• Monitor, control and inspect the daily housekeeping operations focusing in the delivery of the required services according to the processes procedures and standards of the Group.
• Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower, in order to manage effectively the housekeeping budget and the available manpower.
• Ensure that all guest requests/complaints are handled promptly and professionally at all times with the highest degree of guest care quality and discretion.
• Liaise closely with the Front Office Desk regarding the vacant and occupied rooms requested for cleaning and plan accordingly the housekeeping activities in order to prepare accordingly for the guests.
• Coordinates with the Engineering and Food & Beverage operations in order to support them in the delivery of their tasks by performing all the required cleaning and housekeeping of the required area, e.g. rooms, F&B outlets, public areas, etc.
• Monitors and controls the inventory of the housekeeping supplies proceeding to the procurement of the required material so as to ensure the availability of supplies.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that provides world class and luxurious hospitality services to its guests.

Qualifications

• In order to be considered for this role, you will have gained a High School Diploma or College Degree in a relevant field from an accredited College and will possess 4 to 6 years of experience in relevant field within the international hospitality industry; 2 years of which in managing a team of housekeeping.
• Ability to resolve guest complaints/issues in a calm and professional manner.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Advanced knowledge of Housekeeping process and procedures.
• High level of customer service orientation.
• Very good knowledge of the SBU health & safety regulations and standards
• Very good command of speaking, reading, and writing English language.
• Computer literacy and very good MS office skills