Housekeeping Supervisor

Job Summary

As a Housekeeping Supervisor, you will oversee the daily operations of the housekeeping department, ensuring that our hotel rooms and public areas are maintained to the highest standards of cleanliness and presentation. You will lead a team of housekeepers, manage inventory and supplies, and work closely with other departments to enhance the overall guest experience.

What you will be doing

• Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen.
• Ensure all guest rooms, corridors, and public areas meet the hotel’s cleanliness and presentation standards.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
• Manage inventory of cleaning supplies and equipment, and reorder as necessary.
• Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
• Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
• Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
• Ensure compliance with health and safety regulations and hotel policies.
• Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.

Qualifications

Your experience and skills include

• Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
• Strong knowledge of cleaning and sanitation products, techniques, and equipment.
• Excellent organizational and leadership skills with the ability to manage a diverse team.
• Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in English; knowledge of additional languages is a plus.
• Flexibility to work various shifts, including weekends and holidays.

Additional Information

What is in it for you

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21