Intern - Information Technology

Job Summary

As an Information Technology Intern at Queen Elizabeth 2, Dubai, you will support the IT department by assisting with system maintenance, troubleshooting hardware and software issues, and providing technical support to staff. Your responsibilities include monitoring network performance, resolving user queries, and ensuring the smooth operation of IT infrastructure. You will work closely with the IT team to maintain high service standards, contribute to operational efficiency, and gain hands-on experience in a dynamic hospitality environment.

Job Description

• Perform IT maintenance activities on a monthly basis.
• Identify IT related risks and issues and escalate them to the Assistant IT Manager.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Participate in Accor regional eLearning platform.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Ensure backup of all relevant user-generated data.
• Troubleshoot and carry out repairs and data backup/restoration when necessary.
• Monitor systems and network performance on an ongoing daily basis.
• Install and configure software and hardware as per the Accor standard.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements new products and their effects.

Qualifications

• Degree in IT Computer Science or other relevant discipline.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable with exceptional attention to detail.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.