IT Solutions Officer

job Summary

• Behaves and acts in an exemplary fashion, embodying the brand mindset and Assisting the IT Manager at all times.
• Gives Assistant to the IT Manager for the setup of the Pullman co-meeting “connectivity” promise for all events
• Monitors technological developments, keeps up-to-date with technological innovations, and makes suggestions.
• Ensures that best practices are followed with regard to all IT, Telecoms & Audio Visual equipment Applies the brand’s quality standards.

Main responsibilities

Customer relations

• Ensure that all necessary arrangements and setup are in working order for the events and functions
• Intervenes if there are any problems before or during the event. Is reactive and proposes solutions.
• Contributes to the satisfaction of individual guests by ensuring the technical team has the skills needed to resolve simple and recurrent problems.

Professional Techniques / Production

• Assists the IT manager in monitoring technological developments and latest progress.
• Assists the IT Manager and event Manager to prepare the “connectivity” specifications for the meeting as sold.
• Is responsible for the maintenance and upkeep of technical IT, telecoms, and audiovisual equipment and ensures it is in good working order.

Team management and cross-departmental responsibilities

• Forms a duo with the IT Manager and the Event Manager.
• Has a strong functional link to all departments in the hotel.
• Assists as a Supervisor for any external staff brought in for events.

Commercial / Sales

• Helps the IT Manager and the Events Manager to promote the Meeting offer by providing high-quality services and making proactive suggestions may help draw up the proposal in advance of an event.

Management and administration

• Contributes to the development of Events revenue by proposing additional and new technological solutions.

Hygiene / Personal safety / Environment

• Ensures that all equipment available is duly respected and meets all safety norms and conformity regulations (eg. the CNIL declaration of personal data in France).
• Keeps the workplace clean and tidy.
• Applies hotel safety regulations (fire hazards etc.).
• Respect the hotel’s commitments to the “Environment Charter” (energy saving, recycling and sorting waste, etc.).

Qualifications

A new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual’s sense of curiosity,
open-mindedness, interpersonal skills, and a sense of initiative.

• Leadership / good at working in a network
• Organised/methodical / solutions-oriented
• Good teaching skills