IT Support Engineer (Full Time)

Job Summary

We are urgently seeking a technically skilled IT Support Engineer to support and maintain our school’s IT systems and infrastructure. The ideal candidate will be experienced in handling day-to-day IT operations in an educational environment.

Key Responsibilities:

• Install, configure, and maintain servers, computer peripherals, IT hardware, and software applications.
• Provide daily IT support, troubleshooting hardware (e.g., projectors, printers), software, and network issues reported via Service Desk.
• Administer Office 365 tools including Exchange Online, SharePoint, OneDrive, OneNote, and Azure Active Directory.
• Manage Active Directory (users, groups, computers), GPOs, and maintain Windows Server environments.
• Monitor system performance, apply patches, install antivirus, and ensure IT infrastructure security.
• Maintain and support network devices: routers, UniFi access points, switches, LAN/WAN connectivity.
• Configure FortiGate firewall: policies, content filtering, VPN (IPSec/SSL), internet usage monitoring.
• Maintain technical documentation and internal knowledgebase as per IT policies.
• Support and train staff on educational technology platforms, software usage, and peripherals.
• Manage school website (WordPress), update content, and ensure usability and performance.
• Conduct system training, user onboarding, and documentation briefings.

Required Skills & Qualifications:

• 2–4 years of experience in an IT Executive/Assistant role.
• Hands-on experience with Office 365 administration and Windows Server environments.
• Familiarity with help desk systems and user support.
• Working knowledge of security systems: CCTV, Access Control.
• Certifications: CCNA, MCSA, MCITP, or equivalent (required).
• Experience with FortiGate firewall and network configurations.
• Basic knowledge of ITIL framework (preferred).
• Strong written and verbal communication skills.
• Prior experience in school IT support is highly desirable.