The KPI Institute

The KPI Institute was established in 2004, in Melbourne, Australia. At that time called eab group, it was designed as a provider of organizational performance management services in Australia, supporting clients mainly through training and advisory services. From the beginning, eab group’ solutions were based on world’s best practice methodologies and frameworks such as Balanced Scorecard, Performance Prism, European Foundation for Quality Management (EFQM) Excellence Model, Projects In Controlled Environments version 2 (PRINCE2TM) project management method and The Project Management Body of Knowledge (PMBOK®).

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Multinationals, government agencies, academic institutions, non-profit organizations and individuals all turn to us for insights and performance improvement solutions. Therefore, we’re committed to building powerful products, delivering exceptional services, providing best practice resources and growing a vibrant user community.

Empower the world to achieve performance excellence. Provide integrated performance solutions through rigorous research, educational programs and advisory services. Offering more through innovation and value for money. Through the integration of multidisciplinary global expertise. Fairness, modesty and friendship. Expertise and opinions based on specific data. Key principle for prioritization and getting things done.

Focused on exploring all facets of performance, The KPI Institute performs research on 12 different practice domains, ranging from Strategy and KPIs to Employee Performance, and from Customer Service to Innovation Performance. The insights and best practices acquired through research encompass both practitioner and academic perspectives and represent the core of both our on-site and online educational programs.