Etisalat Academy

  • Founded: 1976
  • Address: Al Muhaisnah 2, Dubai, U.A.E. Sheikh Mohamed Bin Zayed Road (E311), Exit 60 - Dubai, UAE (Map)
  • Tel: Show Number
  • CompTIA Storage+ Certification

    The CompTIA Storage+ Powered by SNIA certification is designed to validate foundational knowledge for storage networking professionals seeking to demonstrate their compet...

  • Security+

    Security+ is a certification dealing with computer security topics such as cryptography and access control, as well as business-related topics such as disaster recovery a...

  • VMware vSphere: Install, Configure, Manage

    This hands-on training course explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESXi™ and VMware® vCenter Server™. T...

  • CompTIA Security +

    Security+ is an elective or prerequisite to advanced security certifications. It is also the main course you will take to prepare for the CompTIA Security+ examination (e...

  • Computer Hacking Forensics Investigator

    EC-Cotmeil's Computer Hacking Forensics Investigator (CHFI) course provides the necessary skills to identify an intruder's footprints and to properly gather the necessary...

  • Cyber Security Boot Camp

    This three-day boot camp is intended for students and professionals who wish to expand their knowledge in computer and network security. You will learn about the latest c...

  • Configuring Advanced Windows Server® 2012 Services (Course 20412)

    This version of this course 20412A utilizes pre-release software in the virtual machines for the labs. The five day course is part three, of a series of three courses,...

  • Certified Information System Security Professional

    This course trains students in all areas of the security Common Body of Knowledge. They will learn security policy development, secure software development procedures, ne...

  • Certified Information Systems Security Professional (CISSP)

    Simplilearn's CISSP certification training is aligned to the (ISC) ² CBK 2015 and trains you in the industry's latest best practices, which will help you ace the exam in...

  • Introduction to Oracle SQL

    In a world where business units are becoming more self sufficient and knowledgeable about managing their overall processes through the use of technology, it becomes extre...

  • Core Solutions of Microsoft® SharePoint® Server 2013

    This course will provide you with the knowledge and skills to configure and manage a Microsoft SharePoint Server 2013 environment. This course will teach you how to confi...

  • Querying Microsoft SQL Server® 2014

    This 5-day instructor led course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2014. This course is th...

  • Advanced Statistical Methods Using Excel

    Microsoft Excel needs no introduction to anyone using computers. It is generally used to prepare tables that include basic calculating functions. There are very few that ...

  • MS Access

    Your training in and use of Microsoft® Office /Access 2007 has provided you with a solid foundation in the basic skills for working in Microsoft® Office Access 2007. In...

  • MS Excel Programming

    This course is designed to provide participants the knowledge to manipulate Excel and gives developer< greater opportunities to create rich desktop applications for en...

  • UNIX Shell Programming

    In an environment that has a large number of desktops/servers to maintain, or in a heterogeneous environment, system administration certainly becomes a complex task. Syst...

  • Programming in HTML5 with JavaScript and CSS3

    This course provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5/CSS3/JavaScript programming skills. This course is an ent...

  • Developing ASP.NET MVC 4 Web Applications

    In this course, students will learn to develop advanced ASP.NET MVC applications using .NET Framework 4.5 tools and technologies. The focus will be on coding activities t...

  • Dreamweaver CC

    Adobeآ® Dreamweaverآ® CC is the industry-leading web authoring program. Whether you create websites for a living or plan to create one for your own business, Dreamwea...

  • ITIL Service Strategy

    The ITIL Intermediate Qualification: Service Strategy Certificate is a stand-alone qualification, but is also part of the ITIL Intermediate Life-cycle stream, and one of ...

  • ITIL Service Offerings and Agreements (SOA)

    The ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capa...

  • ITIL Managing Across the Lifecycle (MALC)

    ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, pr...

  • ITIL Foundation

    The ITIL Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT ...

  • ITIL Release, Control and Validation (RCV)

    The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capab...

  • ITIL Operational Support and Analysis

    The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capa...

  • ITIL Planning, Protection and Optimization (PPO)

    This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of servi...

  • CompTIA Network +

    CompTIA Network+ certification is an entry level vendor neutral certification for aspiring system and network administrators. The Network+ course provides basic training ...

  • CompTIA Cloud+

    Cloud computing and service providers use a range of terms and concepts to characterise their offering. It is important to understand key benefits, concepts, and terminol...

  • Designing and Deploying Microsoft Exchange Server 2016 (Course 20345-2A)

    This course provides experienced Exchange Server administrators with the knowledge to design and implement an Exchange Server 2016 messaging environment. Students will le...

  • Administering Microsoft Exchange Server 2016 (Course 20345-1A)

    This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and...

  • Administering Windows Server® 2012 (Course 20411)

    This version of this course 20411A utilizes pre-release software in the virtual machines for the labs. The course is part two of a series of three courses, which provi...

  • Installing and Configuring Windows Server® 2012

    This version of this course 20410A utilizes pre-release software in the virtual machines for the labs. The course is part one of a series of three courses that provide...

  • Interconnecting Cisco Network Devices (ICND)

    The IT jargons used by network administrators such as routing, switching, network security, etc. mainly brings to mind 'CISCO', and these days is has become an absolute n...

  • CCNA Routing and Switching

    ICND1. Network Fundamentals TCP/IP and OSI layers. Fundamentals of Ethernet LAN. Fundamentals of WAN. Fundamentals of IPv4 addressing and Routing. Fundam...

  • Emotional Intelligence

    The success of corporate leaders, outstanding entrepreneurs and outstanding inpiduals is not defined by IQ or job skills, but by “Emotional Intelligence”: a set of co...

  • Technical Report Writing

    To refine participants' report and business writing skills and enable them to communicate more effectively with their readers. On completing this course, participants ...

  • Business Correspondence “Memos, Emails & Letters”

    In these days of fast and direct electronic communication we sometimes lose the human touch and the true essence of the message we are trying to convey. Writing for busin...

  • Advanced Communication “The Power of Assertiveness”

    Surprisingly up to 80% of so called ‘problems' in today's business world are due to some kind of communication blockage or error. To effectively tackle this wastage of ...

  • Decision Making – It’s all about Risk, Opportunity & Future

    This course contains a variety of useful and practical techniques and tools that delegates can use to master the art of decision making. It covers topics such as choosing...

  • World Dominance – 13 Practical Steps from those Who Achieved It

    Whether you are building a company, a family or a sports team, a key drive is the achievement of success. Though recognizable as a universal aim, it is important to defin...

  • Critical Thinking & Problem Solving

    In today's society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our li...

  • Commitment to Strategy, Values and Ethics

    Values and Ethics are a central part of our lives. They are as basic and pervasive as thinking and feeling. But aligning strategy with values and ethical issues can leave...

  • Powerful Presentation for Professionals

    Throughout our lives we make personal presentations using our acquired personal communication skills, these can be one to one or to audiences ranging from the boardroom t...

  • Public Speaking & Powerful Presentations

    The Presenter is anyone in a professional situation who interacts with one or more people, no matter if it is an informal situation with colleagues or customers, or a for...

  • Developing Effective Working Relationships

    Relationships can often seem like fragile things - especially in the workplace where they are often built and destroyed by the actions we take. However, by underpinning t...

  • The Power of Active Listening & Questions

    This course helps delegates master the art of listening in both professional and personal settings. It contains different examples of good and bad conversations which all...

  • Writing Reports and Proposals

    An essential part of communication is being able to report on what you observed or researched while putting it into a practical readable format for the targeted audience ...

  • Business Writing That Works

    You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportun...

  • Business Etiquette & Work Ethics

    In today's competitive and uncertain times, workers must learn to quickly, adapt, integrate and succeed in diverse work environments which means business etiquette is mor...

  • Managing Time and Stress

    The two topics of time management and stress management are often addressed together because they are so closely interrelated. Work can be very stressful at times and man...

  • Time Management Course

    This course teaches you how to respect time, become goal-oriented and more productive. The course aims to teach you the principles behind a successful time management sys...

  • Mastering Customer Retention

    Customer Relationship Management is an essential, if complicated, process in the success of any business. In order for a company to succeed and flourish, it must not only...

  • Strategies for Effective Customer Relationship Management

    This course will present innovative, proven methods for determining whether a Customer Relationship Management (CRM) strategy for changing the way a company pro\ides serv...

  • Managing Difficult Conversations

    We have so many interactions in the run of a day, it's reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in ...

  • Building Superior Customer Experiences

    With today's telecoms markets increasing competition, building life-long loyalty and managing churn is a matter of survival. Customers would churn easily in search of ...

  • Strategic Service: From Mindset to Master Coach

    Customer expectations are changing while new technologies are giving people choices that were never dreamt of. Service excellence is changing too. Happy customers are muc...

  • Handling Complaints

    The customer's perception of a company is based on how the frontline personnel handle the first contact. A concentrated awareness of the customer's expectations, brought ...

  • Creativity, Problem Solving & Decision Making

    This course provides an insight into creative thinking processes to deal with routine and unexpected problems leading to creative solutions. Very often the causes of prob...

  • Sharpen Your Management Skills

    Effective managerial skills are required to help people and the organization improve their own effectiveness and efficiency. Globalisation and rapidly developing technolo...

  • Principles of Management

    This course provides concise and complete coverage that clearly translates the latest research, theories, and management experiences into actual practice. It introduces t...

  • Creative Thinking and Innovation

    Theories abound about innovation and the brain, but one thing is clear - every man-made object on the planet started with a thought; an idea leading to greater expansion....

  • Strategic Customer Service for Managers & Team Leaders

    Identifying the key to exceptional customer service is both an active and introspective process. This course is designed to introduce the seniors to the foundational, ope...

  • Strategic and Conceptual Selling (Miller Heiman Model)

    This innovative training program focuses on Large Account Management Process to enable participants to reveal how to best manage and grow strategic accounts, by bringing ...

  • Advanced Strategic Management

    Many of us today are moving into a significant leadership position and are facing the challenge of developing and executing strategies in complex environments. In order f...

  • Strategic Planning and Goal Setting

    Strategic planning is needed to acquire successful results with total consideration in utilization of available resources within set KPl's, henceforth tasks are required ...

  • Business Planning

    Changes in the business needs, opportunities the markets offer and the available resources all influence and affect annual business plans. Organizing the internal resourc...

  • Business Performance Analysis “Accounting Perspective”

    Business Objectives Objectives of Business Need for measuring Business Performance Understanding the language of Finance and Accounting The Goals and Fu...

  • The Professional Supervisor

    In any business environment, a supervisor has to define the scope, nature and responsibility of the supervision role and the challenges this role places on them. Hence, i...

  • Coaching for Managers

    Leaders can have a powerful influence on their teams and the organisation as a whole when they adopt a coaching style of management. However, it demands the highest quali...

  • Action Centered Leadership

    Good leadership is the bedrock of organizational effectiveness and performance, but is sometimes one of the most difficult competencies to develop and understand. There a...

  • Self Leadership

    Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all lev...

  • Leadership for Women-The Inner Leader

    Women are experiencing uniquely different and unprecedented challenges, while they juggle a home life-work balance or make lifestyle choices that can have an indeterminat...

  • Change Management & How to Lead Change

    Implementing change is not always easy. Some accept it; some resist it before accepting and some reject it. Change management is a structured approach to shifting individ...

  • Managing the Talent in your Team

    Talent management is becoming the key strategic priority and challenge for leaders who are committed to sustained high performance today. Effectively managing teams and u...

  • Leadership Skills for Supervisors: Communication, Coaching, and Conflict

    Learn ways to prioritize, plan, and manage their time. Identify their primary leadership style and techniques for maximizing that style. Develop more flexibil...

  • Leadership for Success

    To be a true leader, as opposed to a manager, one must inspire people and lead by example while instilling collaboration and communication. Only then can the leader direc...

  • Environmental Management System Awareness

    environmental issues, their universal importance and complexity; environmental pressures faced by business; how businesses have responded; development of e...

  • Quality Management Internal Auditor

    This course aims to provide participants with the knowledgeand skills required to perform an internal audit of part of a quality management system Based on ISO 9001 and r...

  • Quality Management System Awareness

    This course aims to provide participants who have an existing basic knowledge of, or experience in, quality management: Awareness about the revision of ISO 9001 (ISO...

  • Developing The Quality Mindset

    Appreciate the importance, principles and techniques of quality as practiced within their organization Expected Accomplishment(s): Understanding the princip...

  • Total Quality Management & International Standards

    In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organization, in everything it does ...

  • Risk Evaluation and Management

    Effective risk management can make all the difference when it comes to delivering challenging and complex projects, and achieving business objectives. The level of risk i...

  • Fundamentals of Risk Management

    Risk is costly. Taking 'risk insurance' against it makes sense, but what is the most effective way to ensure against risk? To avoid the high cost of risk one must take me...

  • Risk Management Certification | RMP – PMI

    The PMI-RMP ® credential recognizes demonstrated knowledge and expertise in the specialized area of assessing and identifying project risks while mitigating threats and ...

  • Lean Process Improvement

    Lean principles have come a long way over the past three hundred years. From Benjamin Franklin's early ideas, to Henry Ford's work in the 1920's and the Toyoda precepts i...

  • Lean Thinking & Value Stream Management

    The need for rapid and sustainable development within supply chains is one of key imperatives of today’s business environment. This course focuses on understanding the ...

  • EFQM Leaders for Excellence (L4E)

    Leaders for Excellence is especially designed for managers who want to understand and apply the EFQM Model within their working environment. Using real application docume...

  • Project Management Professional Certification | PMP – PMI

    This course expands upon the basic concepts of project management you discovered in the Project Management Fundamentals course and covers in-depth the essential elements ...

  • Six Sigma Black Belt Training

    At the end of this course, the participants will be able to fully understand about Six Sigma Concepts, DMAIC Cycle, six sigma project and its management using various too...

  • Six Sigma Green Belt Training

    Dog #1: Phase 1 - Project Selection Course Logistics (rules, program layout, expectations) What is Six Sigma? (introductory overview) Project Selection Proj...

  • Six Sigma Yellow Belt Training

    What are Lean and Six Sigma? The Structure of Six Sigma (DMAIC process) and the Yellow Belt's role Understanding and Developing the SIPOC Diagram How to calc...

  • Six Sigma Approach for Project Management

    Six Sigma is an integrated, disciplined proven approach for improving business performance. Integrating Six Sigma tools and techniques into project activities will result...

  • Six Sigma Green Belt

    Expected Accomplishments At the end of this course, the participants will be able to understand fully about Six Sigma Concept, DMAIC Cycle and application of various t...

  • Six Sigma Yellow Belt

    At the end of this course, the participants will be able to understand Six Sigma Concept and its basic application for continuous improvement. Further, they will unders...

  • Prince 2 Practitoner

    The purpose of the Practitioner level is to confirm you have achieved sufficient understanding of how to apply and tailor PRINCE2 in scenario situations. The candidate mu...

  • Prince 2 Foundation

    The PRINCE2® method is in the public domain, offering nonproprietary, best practice guidance on project management. The PRINCE2® Foundation course will provide delegate...

  • Business Plan Development & Implementation

    In today's increasingly competitive business environment sales executives must be able to demonstrate that business decisions are based on clear goals and targets startin...

  • Interviewing Strategies & Techniques

    "This course is designed based on this research and will help delegates to master the art of interviewing. This general course on conducting interviews is suitable for a ...

  • Contract Preparation & Management

    The course will illustrate how to make contracts relevant to the active management of the relationship between the principal-contractor. This is applicable when needing t...

  • M5: Emergency First Aid at Work

    At some point in your life, you will have to make the decision to help in an emergency, hence; it is better to know first aid and not need it, than to need first aid and ...

  • Counseling & Coaching

    Coaching employees is the key to influencing, motivating and recognizing people and employees who will contribute and cooperate with their leaders. This change in managem...

  • Credit Control & Debt Recovery

    It is said that 'A sale has not been completed until the bill has been paid'. Ineffective credit control has led a huge amount of companies to close dowa Credit control i...

  • Professional Cash Handling

    Cash management is the most important internal control function as cash is liquid and hence the most vulnerable asset. To manage cash and enforce strong internal controls...

  • Business Planning & Budgeting

    When running a business, it is easy to focus on day-to-day issues and challenges and forget the bigger picture. Successful businesses invest time to create and manage bud...

  • Time Value of Money & Capital Budgeting

    All strategic managers are faced with critical financial decisions such as investing huge amounts of capital, disposing of assets or business segments, and pricing decisi...

  • Effective Cost Management

    Cost cutting, cost reduction, consolidation or cost management have become central planning topics in all competitive markets. Most companies talk about cost reduction, b...

  • Advanced Financial Modeling

    Many financial projection models are based on simple revenue growth rate and expense margin assumptions, resulting in reduced precision in the projection model. This cour...

  • Finance Skills for Managers

    Those without a financial background commonly misunderstand the reality of financial reports and they tend to assume that they are statements of unquestionable fact. Inst...

  • Basic Financial Modelling

    The Goals and Functions of Financial Management Basics of Finance and Accounting Business Objectives Objectives of Business Need for measuring Busines...

  • Internal Auditor

    Understand the ISO 14001:2004 standard. Understand key environmental issues. Plan an audit against a set of audit criteria. Successfully execute an environ...

  • Knowledge Management

    To keep a sustainable competitive advantage technology alone is not sufficient, knowledge and the management of the same is integral for any company operating today. This...

  • Advanced Purchasing, Supply & Cost Effectiveness

    Organizations and procurement personnel in the purchasing and searching modes must carefully weigh up what is available and what benefits the organization can gain. The m...

  • Inventory & Warehouse Management

    In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods hove drastically altered ...

  • Inventory & Stock Management Principals

    The course covers the basic principles and techniques applicable in the practice of Production and Inventory Management. It is suitable for those working in the field ...

  • eMarketing & Social Media “Grow your business”

    Since the beginning of the web, there have been vast changes and variations in how media is disbursed and produced. At the forefront of this media evolution is social med...

  • Pricing Strategies & Techniques “Services & Products”

    The pricing of your company's products and services plays significant roles in establishing the impression and branding of the goods and services, maintaining the company...

  • Creating and Managing Your Corporate Brand

    Your brand is the vehicle that propels your product or service into your customer's lives, and into their hearts. A good brand is much more than an attractive image combi...

  • Marketing Strategies (Workshop)

    Increasingly, marketing managers are involved in charting the direction of the organization and contributing to decisions that will create and sustain a competitive advan...

  • Practical Marketing Skills

    This course will draw on the principles and effective practices of successful marketing to help further develop talent and ability in the field. It is designed to cover a...

  • Successful Product Management

    Product management is the process of effectively designing, developing and managing the increasingly complex products to gain more control of the myriad tasks at hand. Th...

  • Influence and Persuasion (Getting Right Things Done)

    When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, so...

  • Consultative Selling

    Nurturing, maintaining and developing the customer relationship is not an easy task. However, it is extremely crucial for the growth of any company, small or large. In or...

  • Improving Sales Management Skills

    So you're in charge of a sales team full of pros and newbies! The pressure is on you to perform and to get the whole team performing as well. Where do you start? How do y...

  • Key Account Management

    Most markets and industries are operating in an increasingly aggressive market space. For many, the option of further reducing price to compete is simply not an option. S...

  • Need Identification & Asking the Right Question ” The Art of Sales

    Whether you are a natural salesperson with years of experience under your belt, or a young salesperson hungry for the chance to leave a mark, you can benefit from the cha...

  • Sales Management Skills

    In these days of an increasingly changing market full of challenges, one must have a creative determined team to handle prospective and existing clients maintaining that ...

  • Advanced Negotiation Skills Course

    Negotiation is something people do all the time and is not only used for business. For example, people use it their social lives perhaps for deciding a time to meet, wher...

2026-04-01T00:01:01+04:00