Many studies show that we communicate mainly through body language, especially when we are in an emotional state. Since many of our achievements in life depend on how wel...
People are the primary resource of any organisation or team. It is people who plan, organise, make decisions, and conduct business. We use interpersonal skills all the ...
Our perception of the world is based on that which we believe we know to be true, therefore it must be true. Of course the contrary can also be true - our thoughts are in...
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel...
In the corporate world report writing, for many, is a necessity. Business reports are diverse in nature, but in general they are produced for the purpose of giving info...
Many people find writing difficult. Some will do anything to avoid writing reports. This could largely be due to bad approach. Many people believe that writing starts fro...
In order for your writing to be immediately appealing to an audience, it must be perfectly crafted to move readers along as smoothly as possible. Your audience demands ea...
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get dis...
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first ...
A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves an...
The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meet...
Gaining self-confidence and assertiveness is a crucial component to a successful life. This course will provide participants with skills and techniques to communicate con...
Time is a valuable resource for any professionals. Inefficient use of time means wasted money and missed business opportunities. This course will teach working professi...
Good customer care is vital for your organisation's reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering t...
Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in bus...
Disabled customers are a huge market in the world. If you want to make sure your staff have the skills to cater for their needs, our Customers with Special Needs programm...
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participan...
Making good phone conversations is all about knowing what to say, when to say and how to say it. All three require examples and a persistent attitude to practice until ma...
Everyone who works in sales will run into sales objections. With the right training, it is possible to turn objections into opportunities. Investing in sales objection tr...
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional succe...
Effective training or development depends on knowing what is required - for the individual, the department and the organisation as a whole. With limited budgets and the n...
This five day program will give managers the tools to handle numerous human resource situations. Whether you're a recently appointed HR manager, are new to HR or have a n...
The ability to negotiate skilfully – to craft an agreement, resolve differences and influence stakeholders – is fundamental to success. Negotiation effectiveness dire...
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right per...
Most trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they kn...
Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a part...
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegat...
This four-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get ...
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting whe...
Planning and organizing are two of the key functions performed by any manager or supervisor. By improving these skills participants will improve productivity and feel mor...
Meetings are notorious time wasters in the eyes of many people. There is often some truth in this. Meetings can eat into people’s time preventing them from being more...
This five-day workshop is a tool for your management development. It is designed to help you create and accomplish your personal best, and to help you manage and lead oth...
The world is changing and is changing faster than ever before. Our technological progress is affecting every area of our lives and as a result of that, the markets are ch...
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervi...
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be appl...
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