Manager - Hospitality & Leisure

Job Summary

Support the smooth execution of operations of hospitality and leisure assets; interface with Development Management on new hospitality and leisure projects/expansions.

Periodic reporting of hospitality and leisure asset performance

Responsibilities

• Maintain a thorough understanding of all drivers and market trends affecting the hospitality and leisure sector
• Receive constant updates from hospitality and leisure operators on asset performance and update Head of Hospitality and Leisure
• Ongoing monitoring, review and pooling of all research documents and source data such as hospitality and leisure databases and reports, STAR information, historical financials, management accounts, forecast P&L etc.
• Creation of reports/presentations on outlooks and trends within the hospitality and leisure sector (UAE, GCC and globally if required)
• Operational performance tracking and monitoring of KPIs (hotel costs and operations), including periodic reviews with all asset operators
• Manage day-to-day relations with hospitality/leisure operators
• Perform in-depth operational analysis (procurement, costs, operational management etc.) on existing portfolio and competitor peer set to assess ongoing asset performance
• Review costs and recommend cost-cutting and procurement measures whilst maintaining product quality and customer service/experience
• Develop and implement operational strategies to improve the value of the portfolio
• Create/modify financial models and feasibility studies and undertake sensitivity analysis for asset acquisitions/disposals/renovations/expansions
• Compile bespoke presentations on results of feasibility assessments
• Undertake property reviews and due diligence
• Completion of periodic review for each asset
• Act as primary interface with Development Management and Construction/Design teams in renovation/expansion of existing assets and construction of new assets
• Assure that capital projects are completed on time and on specification
• Ensure project expansion/renovation/construction is on target
• Update Head of Hospitality and Leisure on project development status
• Ensuring that property requirements for ground lessors, third party lender requirements, local taxing and zoning authorities

Education & Experience

• Bachelor degree in hospitality/property management, engineering, business or economics
• Operational experience with minimum of 10 years’ experience in procurement, facilities management and/or estate management
• Experience in vast array of hospitality/leisure properties: hotels, services apartments, theme/amusement parks etc.
• Experience in PM and FM issues / problems and respective remedial actions

Required Skills

• Effective stakeholder relationship management; conflict resolution / managements skills
• Track record of working with development/design teams on capital projects alongside excellent project management skills
• Ability to train and mentor junior colleagues
• Monitoring of hotel and F&B operations
• Ability to understand financial statements (P&L, Balance Sheet, CF) relating to Hospitality and Leisure operations
• Experience with assessing, analyzing and presenting new investment ideas/concepts -Exposure to initial set up of a hotel or F&B outlet would be a plus
• Strong excel and PowerPoint skills, in order to be able to create financial models and compile intelligence reports
• Logical thinker, creative