Network engineer

Job Summary

Overview of the role:

• Identifies and clarifies customers’ current and future business initiatives, needs, and technical requirements.
• Collects information from the customer about their existing IT and telecommunications infrastructure and conducts analyses
• Installing, configuring, and maintaining enterprise-level network hardware and applications.
• Planned, configured, and oversees the Network infrastructure’s implementation with customers, principals, service providers, and business partners to ensure performance meets design parameters.
• Provide post-sales support to customers.
• Troubleshoot and provide the solution on time for the complex multi-vendor network.
• Provide support for project implementation & documentation.
• Conduct training for customers on system usage.
• Able to prioritize workload to maximize productivity and minimize customer downtime.
• Identifies and clarifies customers’ current and future business initiatives, needs, and technical requirements.
• Collects information from the customer about their existing IT and telecommunications infrastructure and conducts analyses
• Installing, configuring, and maintaining enterprise-level network hardware and applications.
• Planned, configured, and oversees the Network infrastructure’s implementation with customers, principals, service providers, and business partners to ensure performance meets design parameters.
• Provide post-sales support to customers.
• Troubleshoot and provide the solution on time for the complex multi-vendor network.
• Provide support for project implementation & documentation.
• Conduct training for customers on system usage.
• Able to prioritize workload to maximize productivity and minimize customer downtime.

What you will do

Financial

• Take the lead on Network Services practice, support the sales team to implement comprehensive solutions, and provide support in post-sales activities related to Data networks, Wi-Fi, & Security services

Techincal Postioning

• Provide solution functional expertise to ensure proper implementation of a proposed design,
• Prepare High-Level & low-level design documents.
• Install, configure and Troubleshoot the Data networks, Wi-Fi Networks, and security devices.
• Generation Wi-Fi active Heatmaps for final handover
• Creating Schematics and topology maps for the final handover

Internal Processes

• Follow the internal field service mechanism.
• Weekly report on all active projects
• Weekly information on all open & closed service tickets
• Follow the proper escalation matrix
• Conduct the lesson-learned session with the team

Role Based

• Maintain the certification level from our principals and enhance technical knowledge in the latest technology trends and solutions

Job Context

• As a  Network Engineer, JH will work within an engagement team and be responsible for identifying customer requirements, requirements management, implementation of the systems, testing, training, defining support procedures, and supporting post-sales activities.

Required skills to be successful

Job-specific skills

• Software-Defined Networks: Knowledge of solutions from Cisco is mandatory. Understanding of solutions from other manufacturers is recommended.
• Wired & Wireless and Cloud-based Networks solutions: Cisco, Aruba, Dell, Alcatel, Ruckus.
• Security Solutions: Should be well-versed with security solutions mapping all in PCI-DSS domains.
• Good knowledge of Voice & IP Telephony, Wireless, Security, SD-WAN, Virtualization & Network Management Software
• Must have complete network lifecycle experience, including requirements gathering, solution mapping, testing, documentation, configuration, and maintenance.
• Strong problem-solving skills
• Implementation of a multilayer security solution
• Implementation of tiered network architecture / Campus networks
• An excellent customer service attitude and the ability to interact with customers professionally are required.

Behavioral Competencies

• Excellent interpersonal skills
• Communication
• Excellent customer service
• Professional knowledge
• Initiative
• Teamwork
• Attention to detail
• Products Knowledge
• Presentation Skills
• Time management skills
• Analytical skills
• Problem-solving skills
• Negotiation Skills
• Integrity/Ethics
• Ability to handle pressure

 Certifications

• Minimum CCIE certification in Networks, Collaboration, or Data Centers.
• Certified in Designing Solutions: minimum CCDP or ACDX, or AQPS.

What equips you for the role

Minimum Qualifications and Knowledge

Bachelor / Engineering degree in IT/ CS / Electronics / Telecom or related disciplines.

Minimum Experience

5+ years of experience in Converged Enterprise Network Design, Implementation, and Support