Operations Manager

Job Summary

The Operation Manager is responsible for effectively managing the Operation Department to ensure business objectives are met and contribute to the Financial targets of the assigned entity.

Key Account abilities

• Provide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions
• Provide operational assistance for new store openings ensuring set opening dates are met and operating standards are maintained
• Achieve financial and operational targets for all aspects of store operations while maintaining a high customer satisfaction level
• Develop, implement and enhance all processes and procedures to continuously improve effectiveness/efficiency of the department, as well as ensure organization operations are carried out in compliance with regulations and laws governing business operations
• Evaluate overall operations and regularly report results to the Country Manager and the Chief Operating Officer
• Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
• Prepare the department’s annual budget based on set instructions and develop the business plan accordingly to support the objectives set by the Country Manager
• Create, implement and oversee a set of operational metrics measuring the effectiveness of the department across all functions

Qualifications/Experience/Knowledge

• Bachelor’s Degree in Business Administration or related Field
• MBA is a plus
• 6-8 years of experience in a similar Field, out of which 3 in a managerial position
• Experience in retail is a plus
• Proficiency in MS Office
• Fluency in English

Competencies

• Strategic Thinking.
• Communication Skills.
• Decision Making.
• Developing and Motivating Others.
• Driving and Achieving results.
• Initiative.
• Planning and Organizing.