Receptionist - UAE Nationals only

Job Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Reports to: Office Manager or Office Services Senior Associate/Associate.

Primary duties and responsibilities

Financial

• Adhere to the allocated budget for the administrative function of the office.

Customer

• Greet visitors, arrange relevant passes  and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process.
• Maintain visitor and caller logs.
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators.
• Answer queries from visitors and callers, and refers them to the appropriate person.
• Perform general maintenance of the reception area.
• Co-ordinate with Security where relevant.
• Support office manager in events planning and organization.
• Act in accordance with regulations.
• Perform other administrative duties as required.

Learning and Growth

• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met.
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Education

• High school certificate (equivalent) or Bachelor’s degree.

Language

• Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus.

Overall Experience

• Min 3 years of experience in customer service related role such as front desk or receptionist role.

Specific Skills

• Experience with a professional services firm is an advantage.

Knowledge and Skills

• Strong organizational skills.
• Excellent oral communication and interpersonal skills.
• Must possess a professional telephone manner.
• Demonstrated ability to work under pressure.
• Demonstrated ability to work on own initiative.
• Demonstrated team player.
• Must possess a warm, friendly and professional demeanor.
• Basic PC skills on excel and word.
• Basic keyboard skills (at least 25 wpm)